Shipping policy

WYSS WILLIAM MICHAEL

Thank you for shopping with WYSS WILLIAM MICHAEL. We aim to prepare, package, and ship your premium bag and luggage products with great care, ensuring every order is delivered correctly and in flawless condition within standard shipping timelines.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team conducts thorough product inspections and secure packaging for all luggage and bag merchandise before dispatching orders.

If we experience a high volume of orders during peak shopping seasons or promotional events, processing times may be extended. Customers will be notified via email if there are any significant delays affecting their orders.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your order’s total weight, dimensions, and shipping destination.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance procedures, adverse weather conditions, logistical constraints, or public holidays that are beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a formal shipment confirmation email that includes full tracking information for your package.

Tracking details typically become available within 24-48 hours after shipment as logistics carriers update their system data for newly dispatched parcels.

4. Incorrect Address Disclaimer

Please verify and confirm that your shipping address, postal code, and recipient details are accurate and complete at checkout to avoid delivery issues.

WYSS WILLIAM MICHAEL is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our facility due to invalid or inaccurate address information, additional reshipping fees may apply for re-delivery services.

5. Lost or Damaged Packages

Lost Packages:

If your package is lost in transit during delivery, please contact us within 7 days of the expected delivery date to initiate a logistics investigation.

Damaged Items:

If your order arrives damaged, scratched, or structurally defective upon receipt, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original outer packaging. We will review the situation and work to resolve the issue as quickly as possible.

6. Luggage and Bag Usage Notice

All luggage and bag products are designed for daily and travel use. Customers must utilize, store, and maintain products in accordance with standard usage practices. WYSS WILLIAM MICHAEL is not responsible for product damage caused by improper storage, overloading, unauthorized modification, rough handling, or any form of product misuse.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the import policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost paid at checkout.